Service Management

Field service that works for you.

When your business is about customers, you want to spend your time helping them and maximizing profits, not managing multiple systems for dispatch, service maintenance, and billing.  Field Service applications support all fundamental aspects of service call processing and dispatching.  For example, the Week-at-a-Glance Graphical Dispatch Board allows dispatchers to manage technician time and schedule calls more efficiently, while integration with Microsoft MapPoint� helps ensure that technicians arrive at the right location at the right time.  Hence, billable time and customer satisfaction can both be improved.  Ideal for service companies and construction firms such as heating, ventilating, and air conditioning contractors, Field Service applications also support full management of service contracts from quotation to renewals; equipment management, including both routine and unscheduled maintenance, and full invoicing capabilities, including contracts, time and materials, and flat rate pricing.  Engineers and technicians can stay focused on responding to customers, while your business stays focused on maximizing revenue from contracts.